Refund, Cancellation,
Return & Replacement Policy
Clear terms covering order cancellation, product returns, replacements, quality inspection and refund processing for purchases made through Kavira Collection.
At KAVIRA PRIVATE LIMITED, customer satisfaction is our top priority. This Refund, Cancellation, Return & Replacement Policy explains the terms and procedures applicable to purchases made through https://kaviracollection.in .
Order Cancellation Policy
1.1 Customer-Initiated Cancellation
Orders can be cancelled only before they are shipped.
Once an order has been dispatched, it cannot be cancelled. However, the customer may submit a return request after receiving the product, subject to the return eligibility conditions stated in this policy.
To cancel an eligible order, go to:
After successful cancellation, a confirmation will be sent through email or SMS.
1.2 Cancellation by KAVIRA PRIVATE LIMITED
We reserve the right to cancel an order in circumstances including:
- Payment failure or incomplete payment
- Invalid or incomplete delivery address
- Product being out of stock
- Pricing, inventory, or technical errors
- Fraudulent or suspicious activity
- Delivery service being unavailable at the provided location
Return Policy
Customers may submit a return request within 7 days of receiving the order.
To qualify for a return:
- The product must be unused, unwashed, unworn, and unaltered.
- Original tags, packaging, accessories, and invoices must be available.
- The product must not be damaged by the customer.
- The return request must be raised within the prescribed 7-day period.
- Images or an unboxing video may be requested for verification.
A return request raised after 7 days of delivery may not be accepted.
2.1 Non-Returnable Products
Returns may not be accepted for:
- Used, washed, worn, altered, or customer-damaged products
- Products without original tags or packaging
- Products marked as non-returnable on the product page
- Personal-use or hygiene-sensitive products, including socks, stockings, dupattas, scarves, and similar items
- Products purchased during clearance sales, where specifically stated
- Returns requested after the eligible return period
Replacement Policy
A replacement may be provided when:
The product received is damaged or defective
An incorrect product, size, or variant is delivered
The product is materially different from its website description
An item or accessory included with the product is missing
Approved replacement orders will generally be delivered within 3–5 business days, subject to product availability and the customer’s delivery location.
When the Same Product Is Unavailable
The customer may be offered:
- A replacement with another available product
- Store credit
- A refund to the original payment method
Refund Policy
4.1 Refund Eligibility
Refunds may be issued for:
- Approved returns after successful quality inspection
- Cancelled prepaid orders
- Failed or duplicate payments
- Orders cancelled by KAVIRA PRIVATE LIMITED
- Products that cannot be replaced due to unavailability
× Refunds will not be provided when:
- The returned product is used, washed, altered, or damaged
- The return request is submitted after the eligible period
- Original tags, packaging, or accessories are missing
- The product belongs to a non-returnable category
- The returned product fails the quality inspection
4.2 Refund Method
Prepaid Orders
The refund will be credited to the original payment method used while placing the order, including UPI, credit card, debit card, net banking, or wallet.
Cash on Delivery Orders
The refund may be issued through bank transfer, UPI, or store wallet credit after the customer provides the required payment details.
4.3 Refund Processing Time
Approved refunds will generally be credited to the original payment method within 4–5 business days.
The exact credit time may vary depending on the customer’s bank, UPI service provider, card issuer, or payment gateway.
The customer will be notified once the refund has been initiated.
Return Quality Check
A return-based refund or replacement will be processed only after:
The returned product reaches our designated warehouse or return location
The product is inspected by our quality-check team
The product successfully passes the quality inspection
Reasons a Return May Be Rejected
- The product has been used, washed, worn, altered, or damaged
- Original tags, packaging, invoices, or accessories are missing
- Incorrect, incomplete, or unclear evidence has been submitted
- The product is different from the product originally delivered
- The product falls under a non-returnable category
If the product fails the quality inspection, it may be sent back to the customer without a refund or replacement.
Failed or Duplicate Payments
If the payment amount is deducted but the order is not successfully confirmed:
- The amount is generally reversed automatically by the bank or payment gateway.
- The reversal may take approximately 3–7 business days.
- In exceptional cases, it may take up to 10 business days.
If the amount is not refunded within the applicable period, contact us and provide the transaction ID, payment screenshot, and relevant order details.
Late or Missing Refunds
If an approved refund has not been received:
Check your bank account, UPI application, card statement, or wallet.
Contact your bank or payment service provider to check whether the refund is pending.
Contact our support team with the required transaction and order information.
Provide the Following Details
- Order ID
- Registered mobile number or email address
- Payment screenshot
- Transaction reference number
- Refund confirmation details, if available
Contact Us
For questions regarding cancellations, returns, replacements, or refunds, contact:
Keep the original packaging, invoice, product tags and valid payment or product evidence until your request is fully reviewed and resolved.