Legal & Privacy

Privacy Policy

Learn how Kavira Collection collects, uses, protects and manages your personal information when you use our Platform.

Compliant With IT Act 2000, SPDI Rules 2011, Consumer Protection Rules 2020
Last Updated 02/07/2026

Welcome to https://kaviracollection.in (“Platform”), operated by KAVIRA PRIVATE LIMITED (“Company”, “we”, “our”, “us”).

We are committed to safeguarding your privacy and protecting your personal data in compliance with Indian law.

By using our Platform, you consent to the practices described in this Privacy Policy.

If you do not agree with this policy, please discontinue using the Platform.

01
Data Collection

Information We Collect

We collect the following categories of information:

1.1 Personal Information

As defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we may collect:

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping/Billing Address
  • Date of Birth (optional)
  • Account login details

1.2 Sensitive Personal Data (SPDI)

Collected only when necessary and only with your consent:

  • Payment details, including UPI and card number, processed via secure gateways only
  • Bank information for refunds

Note: We DO NOT store your full payment/card details. All payments are processed securely by third-party payment gateways compliant with RBI guidelines.

1.3 Device & Technical Data

  • IP Address
  • Browser type
  • Device information
  • Cookies & session data
  • Usage analytics
  • Location (approximate)

This helps us improve security & user experience.

1.4 Order & Transaction Data

  • Order history
  • Cart activity
  • Wishlist items
  • Payment status
  • Delivery/return details
02
Purpose of Processing

How We Use Your Information

We use your data to:

  • Process and fulfill your orders
  • Deliver products via courier partners
  • Provide customer support
  • Process refunds, cancellations & returns
  • Improve website performance
  • Personalize your shopping experience
  • Send updates, offers & order notifications
  • Prevent fraud, fake orders, or misuse
  • Comply with legal obligations
We strictly adhere to purpose limitation guidelines under Indian law.
03
Third-Party Disclosure

Sharing of Information

We may share your data only with:

3.1 Trusted Third-Party Partners

  • Courier partners for order delivery
  • Payment gateways such as PayU, Razorpay, etc.
  • SMS/email service providers
  • Customer support tools
  • IT & analytics service providers

These partners are contractually obligated to keep your data secure.

3.2 Legal Authorities

We may disclose information when required by:

  • Court orders
  • Government authorities
  • Law enforcement agencies
  • Compliance with IT Act, tax law, or fraud investigations
04
Browser Technology

Cookies & Tracking Technologies

We use:

  • Cookies
  • Session identifiers
  • Pixels
  • Analytics tools such as Google Analytics and Meta Pixel

These technologies are used to enhance performance and personalize content.

You may disable cookies from your browser, but some features may not work correctly.

05
Security Standards

Data Security Measures

We use industry-standard security practices as per IT Act Section 43A and ISO/IEC 27001 guidelines, such as:

SSL encryption
Secure servers
Controlled data access
Password protection
Regular security audits

Despite these measures, no system is 100% secure. By using the Platform, you accept this inherent risk.

06
Storage Duration

Data Retention Policy

We retain your data only as long as necessary:

Active user data Retained until account deletion
Inactive user data Retained up to 1 year
Transaction records Retained as required by tax & legal compliance for 5–7 years

After expiry, data is securely deleted or anonymized.

07
User Controls

Your Rights Under Indian Law

You have the right to:

Access

Request what data we hold

Correction

Update inaccurate information

Withdrawal of Consent

For marketing or specific data use

Deletion

Request deletion of your account, exceptions apply

Submit a privacy request Contact our support team
info@kaviracollection.in
08
Minor Protection

Children’s Privacy

We do not knowingly collect data from minors below 18 years.

If you believe a child has provided personal information, contact us for immediate deletion.

10
Policy Updates

Change of Policy

We may update this Privacy Policy due to:

  • Changes in law
  • Business requirements
  • Security updates
  • Service improvements

Revised policies will be posted here with a new “Last Updated” date.

Continued use after updates means acceptance of the new terms.
11
Mandatory Under IT Act 2000

Grievance Officer

As required by Rule 5(9) of the SPDI Rules 2011:

SK
Grievance Officer

S KAVITHA (DIN)

KAVIRA PRIVATE LIMITED

Designation Grievance Officer
Address Building No./Flat No.: Shop No 4, No 27/1A, Road/Street: Velayutham colony, City/Town/Village: Chennai City Corporation, District: Chennai, State: Tamil Nadu, PIN Code: 600093
Phone Number +91 8778535658
Email Address info@kaviracollection.in
Working Hours Monday – Friday (9:00 AM – 6:00 PM)

Complaints will be acknowledged within 48 hours and resolved within 30 days as per legal requirements.

Your privacy matters to us. Kavira Collection handles personal information responsibly and only for legitimate business and legal purposes.