Return & Replacement Policy
Clear guidelines for product returns, replacements, refunds, pickup, quality checks and damaged product claims.
At KAVIRA PRIVATE LIMITED, we want you to enjoy a smooth and satisfying shopping experience. If you are not entirely happy with your purchase, we are here to help.
This Return Policy explains how returns, replacements, and refunds work on our website.
Eligibility for Returns
We offer a 7-day return or replacement on eligible products from the date of delivery in the following cases:
Wrong product delivered
Damaged or defective product
Size mismatch, only where size options are applicable
Product received does not match the description or images
Non-Returnable Products
For hygiene and safety reasons, the following categories cannot be returned or replaced:
- Socks
- Stockings
- Dupatta
- Scarf
- Innerwear & hygiene-sensitive items
- Products marked as “Non-returnable” on the website
Return Conditions
To be eligible for a successful return, the product must:
- Be unused and unworn
- Have all original tags, labels, and packaging
- Include accessories, if any
- Pass our quality check at the warehouse
Returns may be rejected if:
- Product is used or washed
- Product is damaged after delivery
- Tags, labels, or original packaging are missing
- Wrong or unclear images/videos are submitted
- Return request is raised after 7 days
How to Initiate a Return
You can easily raise a return or replacement request online:
Go to My Account → Orders
Select the order for which you need assistance
Click Request Return / Replace
Upload required images/video, mandatory for damage claims
Submit the completed return or replacement request
Our support team will review your request and update you within 24–48 hours.
Return Pickup
Once your return is approved:
- A courier partner will be assigned for pickup
- Pickup will be attempted 2–3 times
- The product must be securely packed for pickup
- If pickup is not available in your pin code, you may be asked to self-ship the product
Replacement Policy
Replacements are subject to:
Availability of the product
Successful quality check
Refund Policy
Refunds are processed only after:
- The returned product reaches our warehouse
- It passes the quality inspection
Refund Mode
Refunded to original payment method
Refunded via bank transfer or wallet credit
Refund Timeline
Refunds are processed within 5–7 working days after approval.
Bank processing time may cause slight delays.
Order Cancellation
- Orders can be cancelled before shipment only
- Once shipped, cancellation is not possible
- For COD misbehavior, including fake orders or refusing delivery, future COD orders may be restricted
Damaged / Defective Products
If you receive a damaged, defective, or tampered parcel:
Record a full parcel opening video. This is mandatory.
Raise a return request within 24 hours of delivery.
This helps us settle claims with courier companies quickly.
Exchange Policy
We currently offer replacement only, not size exchange.
Contact Us
For any return-related queries, reach us at:
Please retain the original packaging, product tags and valid image or video evidence until your return or replacement request is fully resolved.